# Welcome to the Calico Systems Knowledge Base! **How can we help you today?** Whether you need technical support, want to submit a request, or are looking for answers, you're in the right place. This Knowledge Base is your central hub for documentation, guides, tutorials, and self-service resources. If you can't find what you're looking for, our team is always happy to help. --- ## Need Support? **Submit a Support Request** Open a support ticket for technical issues, service requests, or general assistance. [Managed Services customers](https://calico.systems/contact/?route=support-method) | [Non-Managed Businesses](https://calico.systems/contact/?route=support-form) | [Residential Customers](https://calico.systems/contact/?route=residential) [Or, chat with our self-service support AI](https://helpme.calico.systems/) **Client Portal** **For primary contacts at clients only:** View existing tickets, check project updates, and manage your requests: [https://my.calico.systems](https://my.calico.systems) **Emergency Support** If your business is experiencing a critical outage during business hours, please call us immediately rather than submitting a ticket. **Call Us** 📞 (814) 275-6020 --- ## Self-Service Our self-service tools are available 24 hours a day. - Password Reset - Microsoft 365 Sign-In - Remote Support - Device Enrollment - Status Page - Download Center --- ## New to Calico Systems? Start here if you're a new client. - Getting Started - Contact Information - How Support Works - Service Hours - Emergency Procedures - Meet Your Calico Captain (if applicable) --- ## About Calico Systems At Calico Systems, we believe technology should make your organization stronger, not more complicated. We combine responsive local support with enterprise-grade tools to help businesses stay secure, connected, and productive. Whether you need help with cybersecurity, cloud services, communications, or day-to-day IT support, we're here when you need us. --- ## Contact Us **Calico Systems** 📞 Phone: (814) 275-6020 ✉️ Email: support@calico.systems 🌐 Website: [https://calico.systems](https://calico.systems) Business Hours: Monday through Friday 9:30 AM to 5:00 PM Emergency support is available for managed service clients.