Accessing Outlook Shared Mailboxes

Learn how to access shared mailboxes inside of Microsoft 365. 

Access a shared mailbox via Outlook Web

1. Open the Outlook web client

Go to https://outlook.cloud.microsoft and log in with your account, do not try to log in as the shared mailbox. 



2. Click the circle with your initals in the top right

Click the circle with your initals in the top right

3. Click "Open another mailbox"

Click "Open another mailbox"

4. In the box that appears in the middle of the screen, click the text box and type in the email address of the mailbox you want to open.

In the box that appears in the middle of the screen, click the text box and type in the email address of the mailbox you want to open.

5. As you type, Outlook will make suggestions. When you see the mailbox you want, you can click it to autocomplete.

As you type, Outlook will make suggestions. When you see the mailbox you want, you can click it to autocomplete.

6. Click the "Open" button

Click the "Open" button

7. You will now see the mailbox as a normal Outlook mailbox, and can send and receive from the shared address.

IMPORTANT: when you see this screen you can bookmark the URL to access it quicker in the future. 

It will be https://outlook.cloud.microsoft/mail/sharedaddress@example.com



You will now see the mailbox as a normal Outlook mailbox, and can send and receive from the shared address.

Access a shared mailbox from the Outlook mobile app

(screenshots coming soon)

  1. Download and install the Outlook mobile app.
  2. Sign in with your company Microsoft.
  3. Tap the circle in the top left corner of the screen beside Inbox.
  4. Scroll down to the bottom and click the gear icon.
  5. Tap Accounts, and Add Account. 
  6. Tap Shared Mailbox. 
    • You may need to select your company account.
  7. Enter the Shared mailbox address.
  8. Tap Add Shared Mailbox. 

The mailbox will show up in your list of accounts on the left side of the screen. Messages sent from here will appear as coming from the shared mailbox. 

* We do not support adding a shared mailbox to any other email client for a mobile device.